Returns & Refunds

Draft — 8 November 2026; operational terms require confirmation before sales open.

Returns & refunds

Contact us before sending any return. The return window, eligibility, return shipping responsibility, return address, restocking charges (if any), refund method and processing times have not yet been approved. They must be finalized and clearly disclosed before orders are accepted. Supplier return policies do not automatically apply to purchases from this store.

Because live plants are perishable, return eligibility for plants may differ from planters and care products; any such difference must be confirmed and disclosed before orders are accepted. Natural variation in plant size, shape, leaf color or bloom stage is not by itself a defect. For plants that arrive damaged or in poor condition, or for damaged, defective or incorrect items, contact us promptly with the order reference, a description of the issue and photos if possible. Nothing here limits statutory consumer rights. The business address is not an authorized returns address unless confirmed.

Qelvitra LLC
61 N 2nd St, Lebanon, OR 97355-2801, United States
+1 434-768-0184
hello@qelvitra.shop